Terms and Conditions

Terms & Conditions

Product Shipping and Delivery Information Important Shipping Policies

  1. Orders shipped via UPS will only be delivered to a physical address and not a P.O. Box. However, we can ship to campus boxes. All orders being shipped outside the continental U.S. will be shipped via the U.S. Postal Service.
  2. Our main goal is to get your order made right the first time. For that reason, we will not send your order into production if we do not have all of your information. If we have any questions regarding your order, we will contact you. Your order will not go into production until you respond to us. We would rather send your order out a day or two later, than send you something you will not be happy with.
  3. Please keep in mind that the shipping times stated below are based on the date your order goes into production, not the date you place your order. We will attempt to contact you if the item(s) you ordered are on backorder.
  4. Our products ship out from different factories around the country and therefore, you may receive several different shipments. An order will usually not ship out from one of our factories until all the items from that factory are ready to ship.
  5. During the holiday season and certain other times, the production times listed below may increase due to the volume of orders we receive. We always recommend that you allow extra time for your order to arrive, especially if you need to have your order in your hands by a certain date.
  6. Gamestar Sports will assume no responsibility for delays resulting from the negligence of the carrier. UPS will attempt to deliver your package(s) for three consecutive business days. If no response is received, your package will be sent back to us and you will be charged to re-ship your order.
  7. You should never refuse your shipment. If there is a problem with your order, you must save all packaging and boxes for inspection and/or return shipping; if this is the case, please contact Gamestar Sports as soon as possible. All claims must be reported to Gamestar Sports and UPS within 72 hours of receipt.
  8. Orders that are to be picked up at our office -9830 Tanner Ste. F, Houston, Texas 77041 will need to be picked up Monday through Friday between 9:00am and 6:00pm. If you cannot pick up between these times please call us at (713-364-4477) to arrange an alternate time; we may also offer the option of delivery. All orders must be paid in full at the time of pick up or delivery, if not paid for already.

Shipping and Delivery Times

Clothing

Additional Policies for Gamestar Sports Orders

Rush Service

RUSH service is available for most products. As previously noted, RUSH service may be available for your product to be delivered in as little as three days, however additional fees will apply.

Art

The coloring and sizing of artwork posted on our website is not exact. We size artwork based on the item(s) ordered, the print location(s), and the design(s) being printed. If you want your artwork to be a specific size, you must specify a size when you place your order or approve your artwork.

Someone in your organization MUST approve your artwork by calling or e-mailing. Once you approve your artwork, Gamestar Sports is not responsible for any artwork mistakes on your items; so, please take the time to carefully check your artwork. Failure to approve your artwork in a timely manner may push back the delivery date of your order. Gamestar Sports is not responsible for any delay in order delivery caused by a delay in artwork approval.

You may submit logos of businesses or organizations to us for use in your order. No business logo can belong to a competitor of Gamestar Sports. Most businesses/organizations have a marketing department that can provide us with their logo in the proper format.

By commissioning Gamestar Sports to do your artwork including any business/organization logos that you submit, you are expressing that you have the authority to use such designs/logos. You also grant Gamestar Sports the right to fabricate, manufacture, and sell products with such designs/logos.

If we consider any part of your design to be inappropriate or inconsistent with the ideals of your organization, we may seek the written approval of your advisor or your organizationís national headquarters before producing the order. We reserve the right to refuse to create/print artwork that is unlawful or inappropriate.

All designs are copyright Gamestar Sports. We reserve the right to display artwork submitted by a customer for advertising purposes.

Payment

(Because everything we produce is custom made, we will require a financial commitment of1/2 down on Invoice or $100 Deposit before we begin work on your order) The remaining balance must be remitted when merchandise is ordered. We will accept a mailed personal or organization check and credit/debit card (Visa, Master Card. Discover or AMEX). We will also accept money orders and Gamestar Sports gift certificates. We do not ship C.O.D. Failure to pay for your order in a timely manner may push back the delivery date of your order or necessitate rush charges to meet your delivery date. Gamestar Sports is not responsible for any delay in order delivery or any rush charges incurred due to a delay in receiving payment.

Checks and money orders should be payable to Gamestar Sports. You will be subject to a $50 processing fee for every returned check in addition to the balance due on the order. You can use a personal or organizational credit/debit card as temporary payment until we receive your check or money order. If your organization pays for all or part of your order by purchase order, the remaining balance due on your order must be paid within 30 days of order receipt. If this payment is not received in a timely manner, we reserve the right to charge late fees in addition to the balance due. It is the organizationís responsibility to make sure we receive final payment in a timely manner to avoid late fees.

Substitutions

In the event that one or more of the items you ordered are on backorder or discontinued, you can either wait for the item(s) to come in, get other comparable item(s), or receive a refund. If we discover a shortage or manufacturerís defect in one or more of your items, we reserve the right to substitute items of comparable value to fill group orders. If time permits, you will be notified of any substitutions prior to shipping.

As soon as your full payment has been received we order the blank items to fill your order. From this point forward your garment type, garment color, and item (if not clothing) cannot be changed without additional restocking/processing fees.

Add-ons and Re-orders

You can add-on to your INDIVIDUAL order or you can place a second order that will be processed separately from your initial order. You may be able to add-on to a group order depending on the specifics of your order.

You may re-order more of an item as long as you meet the minimum order requirement when applicable. For group screen printing orders, the minimum for re-orders is at least 24 pieces. The price per item may increase when placing a re-order. We highly recommend ordering extra items when placing group orders because add-ons and re-orders are not always possible.

Cancellations

All orders are custom-made based on the customerís instructions at the time of ordering and as such, the customer is responsible for any costs incurred by Gamestar Sports up to the point of cancellation. Orders that have already been produced/fulfilled CANNOT be cancelled. If we can cancel your individual order, there will be a processing/re-stocking fee. There is a MINIMUM cancellation fee of $75 for GROUP orders. Your organization will also be charged a restocking fee and processing fee if we have ordered products to fill your order. In addition, there will be an art charge if we have done artwork for your order.

It may be possible to reduce the amount of items ordered without completely canceling your order. If this is possible, your organization will not be charged a cancellation fee, but you may be charged a restocking fee and processing fee. The price per piece for the remaining items may also increase. Please contact your sales representative for more information.

To avoid cancellation fees, please make sure you have the approval of your organization before placing your order.

Garment Care

All clothing should be washed inside out. Garments with rhinestones must be hand washed or machine-washed using the gentle cycle. All other clothing should be washed in cold water. DO NOT ADD BLEACH OR ANY OTHER CHEMICALS. Wash all garments separately and lay flat to dry. THESE INSTRUCTIONS ARE TO REPLACE ANY WASHING INSTRUCTIONS INSIDE GARMENTS.

Items with screen printing may form stress marks or tears over time. Washed or worn garments, including garments with this form of damage, cannot be replaced, returned for a refund, or exchanged.

Returns and Exchanges

Since all orders are custom-made, there can be no returns unless the item(s) ordered is/are defective or the wrong item(s) is/are received.

All orders are thoroughly examined and counted by at least two members of our production staff to ensure that the item sizes and quantities are accurate. Each item is also examined for defects prior to shipping. Gamestar Sports is not responsible for any problems with orders that have been opened or left unattended after they are delivered. For group screen printing orders, it is not possible to re-print any missing or defected items unless the situation meets the criteria for a re-order (see above).

If a problem does arise with your order, please contact us at (713) 364-4477 within 72 hours of receiving your order. Please do not send any items back to us without calling first. Unauthorized returns may be refused and sent back to the customer. Please do not alter the item(s) received in any way. Items cannot be returned for any reason more than two weeks after receipt.

Limit of GameStart Sports' Responsibility

You are responsible for ordering correctly. When ordering over the phone, you must provide your sales representative with accurate instructions for producing your order correctly and in a timely manner. Do not assume that your sales representative knows what you want and when you want it if he/she has not asked you. Gamestar Sports will only be responsible for acting on those instructions given/sent to us that we actually receive. We are not responsible for instructions that we do not receive, instructions we receive late, or instructions that are not possible to follow. We are also not responsible for any incorrect instructions you may provide, as this will affect the accuracy or timeliness of your order.

Gamestar Sports is not responsible for items that must be discontinued because they are no longer available from the manufacturer. We reserve the right to remove items from our catalog or website and change the per piece price without notice.

We are also not responsible for typographical errors in our catalog or on our website (www.gamestarsports.com). We reserve the right to modify our catalog and website (including these policies) at any time without notice. Please contact us at 713-364-4477 if you have any questions regarding these policies. When placing an order with Gamestar Sports, you are agreeing to the terms and conditions described in these polices.

Privacy Policy

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the Gamestar Sports website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 1-866-607-GAME or send us an email at CustomerService@gamestarsports.com.